Frequently asked questions

No. NextCryptoPay is not an exchange. We do not buy, sell, swap or convert cryptocurrency, and we do not offer trading of any kind. NextCryptoPay is payment infrastructure: it watches public blockchain data and tells a merchant's system when an invoice has been paid.

No. Payments travel directly from your customer's wallet to the wallet address you configured; they never pass through an address controlled by NextCryptoPay. We hold no private keys for merchant wallets, so we have no technical way to move, freeze or refund your money. The only amount we ever receive is the prepaid balance you top up to pay our platform fee — that is our revenue, it is separate from your customers' payments, and the current rate is published on the pricing page.

Your customers' payments are not affected, because they were never with us. Those funds are in your own wallet, controlled by keys we have never seen. If NextCryptoPay disappeared tomorrow you would lose the service — automatic payment detection, hosted checkout, webhooks — but not a single coin of what your customers paid you, and you would keep using the same wallet with any other tool. One honest exception: the prepaid USDT fee balance you top up is held by us, so whatever is left unspent in it would be at risk. Keep that balance small and top it up as you go.

No. NextCryptoPay is an independent product with no affiliation to Cryptopay.me, getcryptopay.com, the CryptoPay WordPress plugin, or any other similarly named service. Our only official domain is nextcryptopay.com — we operate no other domain and no mobile app, and the only support channels we use are the ones linked from that domain and from inside your dashboard. Treat any other site, app, group or account claiming to be us as fake. NextCryptoPay never takes custody of your customers' payments, and we will never message you asking for a private key or seed phrase, or ask you to send funds to any address other than the wallet you configured yourself.

Three ways, none of which require trusting us. First, look up your configured wallet address on a public block explorer — Tronscan, BscScan, Etherscan or mempool.space — and you will see the payment arrive from your customer directly into your address, with no intermediate hop. Second, try pasting a private extended key (xprv) into the wallet configuration: it is rejected, not stored, because the system only accepts public keys. Third, note that the dashboard's refund action only changes an order's status — it never moves coins, because it cannot.

No, and here is how you can check rather than take our word for it. The payment path is public: every transaction goes from your customer's address to your address and is visible on a block explorer we do not control. We never take possession of your customers' funds, so there is nothing for us to run away with. We are, however, a new and anonymously operated service with no long public track record — we say so plainly on our About page. Test with a small amount first, verify the receiving address against your own wallet, and judge us on what you can see on-chain.

NextCryptoPay is an independent project and we do not publish the identity of the people who operate it. There is no company name or address on this site because there is no legal entity to name, and we are not going to invent one. You should weigh that when deciding how much revenue to route through us. What we can offer instead is a design where our identity does not need to matter: we hold no key that can move your customers' payments, and every claim we make about that is checkable — in the wallet form that refuses private keys, in the startup check that refuses to boot with one, in the automated test that enforces both, and on any public block explorer. You can reach us at [email protected], [email protected] for security reports, and [email protected] to report a merchant misusing the service.

We do not screen, hold or freeze your customers' payments, because those payments never reach us — technically we could not freeze them even if asked. You do need an account with an email address to use the dashboard and API, and you remain responsible for complying with the laws that apply to your own business, including any KYC or tax obligations in your jurisdiction.

No. On-chain transactions are final and we hold no keys, so we have no ability to reverse or refund anything. A refund is something you send yourself, from your own wallet, to your customer. The refund button in the dashboard records that an order was refunded; it does not move money.

Your account details (email, store name), your configuration (public receiving address or xpub, webhook URL and its secret), and the order metadata needed to match payments. We never store a private key, seed phrase or mnemonic — there is no database column for one, and the wallet form rejects private keys outright.

The payment goes to whatever address you entered and cannot be recovered by us — we have no control over an address we do not own. Always check the address you paste, and run a small test payment before going live. This is the trade-off of a non-custodial system: nobody can take your money, and nobody can undo your mistake either.

Not yet, and we will not imply otherwise. What we offer instead is verifiability: the payment path is on-chain and inspectable by anyone, the system refuses to accept or store private keys, and our confirmation logic is described in detail on the security page. If that changes we will publish the report here.